Delivery Charges

UNITED KINGDOM CUSTOMERS

STANDARD UNITED KINGDOM DELIVERY (3-5 WORKING DAYS) £5.00

We deliver our standard United Kingdom parcels using a courier service*. All parcels require a signature upon delivery, which can be sent to a home, business or alternative address. You should ensure that someone is available to sign for the parcel. Once your order has been dispatched we are unable to make any address amendments. If nobody signs for the parcel, the driver may attempt to obtain a signature with a neighbour or other party at your premises, or the driver may choose to retain the parcel and attempt delivery again within a business day or so. If a second delivery attempt is made and again there is nobody willing or able to sign for the parcel, the parcel will be returned to NOMA and you will have to repay the delivery charge. You will be informed if we are experiencing any major delays or are unable to fulfil your order for any reason. We use DPD and Royal Mail or other courier service for our United Kingdom deliveries. Please note we cannot deliver to P.O.Box addresses and hotels.

* With the exception of some remote destinations, upon which you goods may be dispatched via Royal Mail.

EXPRESS UNITED KINGDOM DELIVERY (1-2 WORKING DAYS) £6.95

Our delivery services require a signature upon delivery. Your delivery can be dispatched to a home, business or alternative address. You should ensure that someone is available to sign for the parcel. Once parcels have been dispatched we are unable to change the address. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. Please note we cannot deliver to P.O.Box addresses and hotels. Please note the durations below are for shipping only. Additional time may be required to process your order during times of high demand. So please add one working day to the times below to allow for this.

Our Delivery options and rates may vary from time to time. But as of November 2017, our shipping options are as follows:

  • UK MAINLAND & HIGHLANDS (Next Day 9am – 5pm) – Flat rate of £6.90 (inc Vat) per order (up to 30kg parcel) or FREE for orders over £50. (Signed for delivery). This option may take longer than next working day due to demand.
  • S. IRELAND & UK ISLANDS 2 working days. 9am-5pm delivery – Flat rate of £11.95 (inc Vat) per order (up to 30kg parcel) or FREE for orders over £100. (Signed for delivery)
  • CHANNEL ISLANDS & OTHER UK ISLANDS : 3-4 day delivery Signed for between 9am and 5pm. Please note that United Kingdom zone prices and shipping apply to mainland customers only. If you would like to order online, please select the Channel Islands as your shipping zone on the website.
  • We may use Royal Mail for smaller parcel deliveries and prices will vary for each item.

For our Express Delivery option please place your order before 12pm Monday – Thursday, orders placed before 12pm Friday may be dispatched on Monday. If you place your order on a Saturday, Sunday or Bank Holiday your order will be dispatched the next working day. Your order will be dispatched via express courier service to your home, work or designated address. Once your order has been dispatched we are unable to make any address amendments. A signature is required for the order upon delivery. A second delivery attempt will be made on the following business day, should you be unavailable on the first call. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. We use DPD and Royal Mail for our United Kingdom deliveries.

Express United Kingdom delivery may not be available during Sale or high seasons such as Christmas due to high demand.

For our Next Day Delivery option please place your order before 12pm Monday – Thursday, orders placed before 12pm Friday will dispatched on Monday. If you place your order on a Saturday, Sunday or Bank Holiday your order will be dispatched the next working day. Your order will be dispatched via express courier service to your home, work or designated address. Once your order has been dispatched we are unable to make any address amendments. A signature is required for the order upon delivery. A second delivery attempt will be made on the following business day, should you be unavailable on the first call. You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. We use DPD and FedEx for our United Kingdom deliveries.

 

 

USA & EUROPEAN CUSTOMERS

STANDARD EUROPEAN DELIVERY (3-5 WORKING DAYS) €18

We can arrange to ship to international destinations, for example Europe, Scandinavia, USA or Canada etc, although this option may not be displayed on the website at time of launch. Please email us with your address for a bespoke shipping quotation.

Please note we cannot deliver to P.O.Box addresses and hotels.

All orders would be dispatched via courier service, and will require a signature upon receipt. Deliveries are tracked for your convenience and should arrive within 3 – 5 working days.

 

CUSTOMS DUTIES

Please note that duty may still be required to be paid by you at your destination country.

If your residence / delivery address is within the European Union you will not be charged any customs duty because on the European website, all prices are shown in the currency relevant to the zones selected. Prices that are shown include VAT.

 

 

INTERNATIONAL CUSTOMERS – REST OF THE WORLD

Although we do not offer it on our website, we may still be able to ship to an international destination anywhere in the world. Please email us with your address for a bespoke shipping quotation.

All orders are dispatched via courier service, and will require a signature upon receipt. Deliveries should generally arrive within 5 – 7 working days but could take longer depending on time of year, or exact location of recipient’s address. Please note that you are responsible for any import duties and clearance fees (where applicable) in your own country.

IMPORT DUTY & CLEARANCE FEES

For orders placed outside the United Kingdom and Europe, please note that we ask you to take responsibility for any import duties and clearance fees (where applicable) in your own country and to check the duties and clearance fees with your local authorities.

VAT of 20% is included where applicable to the prices displayed on the NOMA website. For orders shipped to international customers (excluding those from the United States of America and European) this VAT element may be deducted from the final value. If this does not happen at time of checkout, please contact us and we can arrange for this.

All prices on the United States of America and European sites are fixed and therefore do not react to changes in the Euro or Dollar currencies. Please note we cannot deliver to P.O.Box addresses and hotels.

CHRISTMAS AND DELIVERY COSTS

UK DELIVERY

Delivery for Christmas and other peak season times may take longer than specified above. Please allow plenty of time for the parcel to arrive if required before Christmas. We would recommend all Mainland UK orders should be despatched before 18th December and other international countries by 13 December, at the latest in order to maximise the chances of the parcel arriving in time for Christmas.

After Christmas until 4th January, please also expect deliveries to take longer than otherwise stated.

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